We offer free shipping on all purchases of at least $150 USD (pre-tax if applicable). We wish we could offer free shipping on all orders (because who doesn't love free shipping!?) but unfortunately it just wouldn't allow for us to grow a sustainable business.
Companies offering free or extremely cheap shipping often bake their costs into the prices of their goods, artificially inflating retail prices to mask their real shipping costs. Sometimes retailers will mark up prices to such an extent that they actually end up profiting off promises of "free shipping."
We aren't too fond of that approach. Shipping is an unavoidable part of online retail and we don't think it's right to profit off of shipping costs. We don't want to dupe or mislead anyone to land a quick sale - we hope our products will stand on their own merits! We think artificially inflating our product prices to hide other costs is dishonest, and that's totally out of line with our vision for Terracea. Instead, we want to be as transparent as possible when it comes to shipping.
Our Shipping Procedure
We use USPS to ship items. USPS shipping is weight-based and we automatically calculate shipping charges based on the total weight of your order. We include the weight of each item on every individual product page. Our shipping costs include carefully packing your new items in waterproof, tear-resistant poly bags, chauffeuring them to the post office as soon as possible, and mailing your package with a tracking number. For any orders above 0.81 lbs (13 ounces), we will automatically ship your items USPS Priority - the cost is virtually identical to USPS Ground and it ensures faster shipping for you.
We ship to addresses across all 50 states and will ship your items within 48 hours of receiving the completed order.
All orders placed after 12pm EST on Friday and over the weekend will be processed the following Monday, barring unforeseen circumstances or instances when Brian & Eric are both unavailable to pick and pack your order. (We promise this won't happen often or for extended periods of time, and we will do our best to give ample notice prior to these instances!)
Ground: 2-10 days
Priority: 2-3 days
Overnight: 1 day
*Please bear in mind that these times are estimates and actual shipping times might vary due to circumstances beyond our control. That said, we will try to get your order to you as fast as possible!
We want people across the world to enjoy Terracea products! While we only offer US domestic shipping options via the normal checkout process, we would be happy to determine an arrangement to ship your order via an international courier. If you are interested in placing an order but live outside the United States or need your order delivered outside the US, please visit the CONTACT US page and complete the form (select the Shipping option and include all vital information in the Message field). We will follow up with you shortly thereafter and work out an arrangement to get your order to you.